Shipping & Returns
Purchasing luxury artwork should feel exciting, informed, and secure. This policy explains production timelines, global delivery, split shipments, final-sale terms, and what to do if an item arrives damaged.
Carefully produced. Professionally delivered.
Each Luxor Starr piece is custom-produced at a specialized fine-art laboratory selected according to your destination. Our goal is to combine museum-quality production, secure packaging, and clear communication from order confirmation through delivery.
What to Expect
A clear overview of production, delivery, damage protection, and return eligibility.
Production
Allow approximately 3–7 business days for printing, mounting, finishing, and quality inspection before dispatch.
Global Delivery
Complimentary standard shipping is offered across the gallery, with typical transit of 3–10 business days after dispatch.
Damage Support
Report eligible damage or manufacturing defects within 48 hours with clear photographs of both the artwork and packaging.
Returns
Because each piece is produced to selected size and material specifications, sales are final except for verified damage or defects.
Global Fulfillment
Luxor Starr offers professional, secure shipping to collectors worldwide. To support quality and efficient delivery, orders may be produced at specialized fine-art laboratories in the United States, United Kingdom, or European Union based on the destination and selected product.
Production location may vary by material, format, size, availability, and shipping destination.
Shipping & Delivery
Complimentary Global Shipping
Standard shipping is complimentary on orders across the Luxor Starr gallery, with no minimum purchase required unless otherwise stated for a special project or service.
Production Time
Each piece is custom-made to order. Please allow approximately 3–7 business days for printing, mounting, finishing, and quality inspection before dispatch.
Transit Time
After dispatch, standard delivery typically takes approximately 3–10 business days, depending on destination, carrier conditions, customs processing, and local delivery networks.
Tracking
A tracking number is sent by email when your artwork enters transit. Carriers may include FedEx, UPS, DHL, or another professional delivery partner selected by the fulfillment laboratory.
Timing note: Production and transit estimates are not guaranteed delivery dates. High-volume periods, severe weather, customs reviews, carrier disruptions, and remote destinations may cause delays outside Luxor Starr’s control.
Split Shipments
Orders containing multiple materials, formats, or production methods may arrive in separate shipments. For example, a fine-art print and a metal panel may be produced by different specialist laboratories and packaged independently for protection.
Separate parcels may have different tracking numbers and may arrive on different days. A split shipment does not indicate that part of the order is missing.
Returns & Exchanges
Because Luxor Starr artwork is custom-produced according to your selected dimensions, material, finish, and presentation options, all sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing decisions, or preference changes after production begins.
Please measure your space carefully and review all product specifications before placing an order. Screen settings, lighting, material finish, and production surfaces may create reasonable variations in color and appearance.
For guidance before purchasing, please contact our Concierge for assistance with sizing, placement, material selection, and project planning.
Damaged or Defective Items
If an artwork arrives with a verified manufacturing defect or damage caused during transit, Luxor Starr will arrange an eligible replacement at no additional cost.
Report damage within 48 hours of delivery. Claims reported after this period may be difficult or impossible to verify with the carrier or production partner.
Email support@luxorstarr.com and include:
Provide the order number associated with the affected item.
Send clear images showing the damaged or defective area.
Photograph the external and internal packaging, even when it appears undamaged.
Once the issue has been reviewed and verified, a priority replacement will be arranged. Please do not return or dispose of the damaged item or packaging unless instructed, as the carrier or production partner may require inspection or additional documentation.
Before You Order
We encourage every client to review the following before completing a purchase:
- Confirm wall measurements and desired orientation.
- Review material, framing, finish, and mounting specifications.
- Consider room lighting and screen-to-print color variation.
- Confirm the delivery address and contact telephone number.
- Contact Concierge when selecting artwork for multiple rooms, hospitality, commercial, or custom projects.
Contact Support
For shipping questions, tracking assistance, or damage claims, contact:
Luxor Starr Support
Email: support@luxorstarr.com
Telephone: (240) 222-5595
Contact Page: luxorstarr.com/contact/
Continue With Confidence
Find answers, review materials, or request personalized guidance before placing an order.
Supported From Selection to Arrival.
Every Luxor Starr piece is professionally produced, carefully packaged, and supported by thoughtful client care throughout production and delivery.