Frequently Asked Questions
Explore clear guidance on artwork selection, sizing, production, delivery, professional services, licensing, custom projects, care, and client support.
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Luxor Starr offers an extensive collection of museum-quality wall art, including canvas, acrylic, metal, glass, framed art, wallpaper, murals, limited editions, sculptural collections, and select specialty finishes. Availability varies by artwork and is shown on each product page.
Select Luxor Starr collections are released as limited editions. When an artwork is limited, its edition size, numbering, and Certificate of Authenticity details are clearly stated on the product page.
We select premium, gallery-quality materials for color accuracy, detail, durability, and presentation. Product pages identify the available substrates and finishes, while our Materials & Craftsmanship page provides additional guidance.
Luxor Starr works with carefully selected premium production and fulfillment partners. Each order is professionally produced, inspected, and packaged according to the specifications of the selected material and format.
Begin with the wall dimensions, viewing distance, room palette, and the visual impact you want to create. Our Concierge can help you compare orientations, sizes, materials, and collections for residential, hospitality, and commercial spaces.
Available sizes vary by artwork, material, and orientation. Many statement pieces are offered in large formats such as 40 × 60 inches or comparable proportions, with additional standard and custom options shown on each product page.
Yes. Many collections can be adapted for custom dimensions. Submit a Custom Project Inquiry with your wall measurements, preferred material, orientation, and deadline so our Concierge can confirm feasibility and provide a tailored recommendation.
As a general guide, artwork displayed above furniture often looks most balanced when it spans roughly two-thirds to three-quarters of the furniture width. For double-height rooms, foyers, and hospitality spaces, larger-scale or grouped installations may provide stronger architectural presence.
Luxor Starr prepares artwork for high-quality professional production. The maximum recommended print size depends on the individual master file, crop, material, and viewing distance. Approved sizes are selected to preserve detail and visual integrity.
Selected collections may include 16:9 digital display editions optimized for compatible Frame TV and digital-art displays. Availability and delivery format are identified on the relevant product page.
For non-standard, panoramic, extra-tall, or site-specific dimensions, submit a Custom Project Inquiry. We will review the space, intended use, crop requirements, production material, and installation conditions before recommending a solution.
Yes. Luxor Starr serves residential, trade, hospitality, and commercial clients in many international destinations. Product availability, shipping methods, duties, and delivery timing may vary by destination.
Luxor Starr artwork is generally produced to order. Production timelines depend on the material, size, finish, and destination and are displayed on the product page or confirmed during a custom quotation. Tracking is provided when the order ships.
Our production partners use protective packaging suited to the artwork's size and material. Large-format pieces, specialty finishes, murals, and oversized installations may receive reinforced or custom packaging for safe transit.
Expedited production or shipping may be available for selected products and destinations. Contact the Concierge before ordering if you are working toward an installation date or event deadline.
Taxes, duties, and import charges depend on the destination and applicable law. Any amounts not collected at checkout may be assessed by the carrier or local customs authority and are generally the recipient's responsibility.
Approved Trade Members may request direct-to-client or white-label fulfillment for eligible products. Packaging and carrier limitations vary, so project-specific requirements should be confirmed before ordering.
Yes. The Luxor Starr Trade Program supports interior designers, architects, developers, hospitality groups, procurement professionals, and qualified commercial clients with trade pricing, professional resources, and project assistance.
Most applications are reviewed within 24–48 business hours. If additional documentation is needed, the Trade Concierge will contact the applicant directly.
Applicants should provide professional documentation appropriate to their business and location, such as a resale certificate, business license, Tax ID, or comparable credential. Requirements can vary by jurisdiction and business type.
Yes. Luxor Starr can support hospitality, multifamily, healthcare, corporate, retail, restaurant, and luxury residential projects. Production planning, specifications, and delivery coordination are evaluated according to the project's scope.
Volume pricing may be available for qualifying commercial and hospitality projects. Our team will review the quantity, product type, dimensions, production requirements, delivery schedule, and licensing needs before preparing a proposal.
Professional Tear Sheets, Lookbooks, and selected technical resources are reserved for approved Trade Members and are intended to support specifications, presentations, and project planning.
Art licensing grants approved rights to use selected Luxor Starr artwork for defined commercial purposes without transferring ownership of the original copyright. Each agreement specifies the permitted use, term, territory, media, quantity, and other conditions.
Potential uses include hospitality interiors, wallcoverings, murals, branded environments, product design, packaging, publications, marketing, digital media, and other approved applications.
Yes. A licensing agreement can authorize reproduction across a defined number of rooms, properties, locations, or branded environments, subject to the approved scope and terms.
No. Purchasing a print gives you ownership of that physical item for personal display, subject to applicable terms. It does not grant reproduction, resale, manufacturing, distribution, or commercial-use rights.
Submit the dedicated Art Licensing Inquiry with the artwork or collection of interest, intended application, territory, duration, estimated quantity or audience, launch schedule, and whether exclusivity is requested.
Exclusivity may be considered for qualified projects and is evaluated according to the artwork, product category, territory, term, distribution, and commercial value of the proposed use.
Yes. Luxor Starr accepts selected residential, trade, hospitality, and commercial commissions. The process begins with a Custom Project Inquiry outlining the vision, space, dimensions, palette, material preferences, budget, and timeline.
Selected works may be eligible for color adaptation or a coordinated variation. Approval depends on the artwork, requested changes, intended use, production method, and whether the request affects a limited-edition concept.
Submit a Custom Project Inquiry with clear wall measurements, photographs or elevations, installation location, desired aesthetic, color direction, and project timeline. We will review design feasibility and production requirements before preparing a proposal.
Yes. Bespoke wallpaper can be developed for approved projects in custom scales, repeats, dimensions, and colorways. Wall measurements, substrate conditions, installation plans, and print specifications are reviewed before production.
Timing depends on creative complexity, revision rounds, approvals, production method, material, scale, and installation requirements. A project schedule is provided after the scope has been reviewed.
Custom, personalized, commissioned, and made-to-specification products are generally final sale except where damaged, defective, or otherwise covered by the applicable terms. The project proposal and policies should be reviewed before approval.
Luxor Starr selects premium production methods and materials appropriate to each collection. Orders are professionally produced and inspected for presentation, color, finish, and craftsmanship before dispatch.
Display artwork away from prolonged direct sunlight, moisture, extreme temperature changes, and harsh cleaning products. Dust gently with a clean, dry microfiber cloth and follow the material-specific care guidance supplied with the product.
Metallic and specialty finishes should be handled by the edges and cleaned only with a soft, dry cloth unless the product instructions state otherwise. Avoid liquid cleaners, abrasives, and direct spraying. Framing behind UV-protective glazing may be appropriate for certain print types.
Return eligibility depends on the product type, condition, and whether the item was made to order, customized, or limited edition. Please review the Shipping & Returns policy before purchasing for the complete terms.
Contact Luxor Starr promptly after delivery and provide photographs of the outer packaging, shipping label, protective materials, and damaged artwork. Keep all packaging until the claim is resolved. The applicable reporting period is stated in the Shipping & Returns policy.
Installation guidance may be available for selected products, murals, wallpaper, and professional projects. For oversized or specialty installations, we recommend using an experienced art installer or qualified wallcovering professional.
Available payment methods are displayed securely at checkout and may vary by currency, country, order value, and payment provider.
Payments are processed through secure payment providers. Luxor Starr does not display full payment-card details in the website administration area.
Personal information is handled according to our Privacy Policy and used to process orders, provide requested services, communicate about transactions, and operate the website.
Use the Contact or Concierge page for general support, product guidance, project assistance, and order questions. Trade, Custom Project, and Art Licensing requests should be submitted through their dedicated forms.
We aim to respond to most general inquiries within 1–2 business days. Complex custom, licensing, trade, production, or damage-related matters may require additional review.
Current policies are available on the Luxor Starr website, including Privacy, Shipping & Returns, Trade Terms, and other applicable client resources. The online policy in effect at the time of the transaction governs.
Helpful Next Steps
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For product recommendations, unusual dimensions, hospitality projects, licensing, or bespoke artwork, send us the details and our team will direct you to the appropriate service.