Shipping & Returns
Global Fulfillment & Shipping
At Luxor Starr, we offer professional, secure shipping to collectors worldwide. To ensure the highest quality and fastest delivery, every order is produced at our specialized fine art laboratories in the USA, UK, or EU based on your delivery address.
- Complimentary Global Shipping: We are pleased to provide free standard shipping on all orders across our entire gallery, with no minimum purchase required.
- Production Time: Every piece is a custom, made-to-order creation. Please allow 3–7 business days for printing, mounting, and quality inspection before your order is dispatched.
- Transit Times: Once shipped, standard delivery typically takes 3–10 business days depending on your location. You will receive a tracking number via email as soon as your art is in transit.
- Split Shipments: For orders containing multiple materials (e.g., a Giclée print and a Metal Dibond panel), items may arrive in separate, specialized packaging on different days to ensure their protection.
Returns & Exchanges
Because each Luxor Starr artwork is custom-produced to your specific size and material selections, all sales are final. We do not accept returns or exchanges for change of mind.
We encourage you to measure your space carefully before placing an order. If you have any questions regarding material finishes or sizing, please contact our team for a personal consultation prior to purchase.
Damaged or Defective Items
In the rare event that your artwork arrives with a manufacturing defect or is damaged during transit, we will provide a replacement at no additional cost.
To report damage, please contact us at support@luxorstarr.com within 48 hours of delivery with the following:
- Your order number.
- Clear photographs of the damaged area of the artwork.
- Clear photographs of the external packaging, even if it appears undamaged.
Once our team has verified the issue, a priority replacement will be dispatched to you. Please do not return damaged items unless specifically requested by our team, as they may need to be inspected by the carrier.